Refund Policy

This Refund Policy applies to purchases of EzStore.live setup fees and subscriptions processed through our secure checkout on ezstore.live.

Approved refunds are issued back to your original payment method after we review the request.

One-time setup or launch fees are generally non-refundable once project work has started (including discovery, design, configuration, or provisioning).

If you cancel before work begins, contact us within seven (7) days of purchase at info@EzStore.live. We may approve a full or partial refund at our discretion.

Monthly platform subscriptions can be cancelled to stop future renewals. Cancellation stops upcoming charges; it does not automatically refund the current billing period unless required by law or approved as an exception.

To cancel, email info@EzStore.live from the purchasing email address, or use the customer billing tools provided after purchase.

Email info@EzStore.live with your full name, pharmacy name, order/receipt email, approximate purchase date, and reason for the request.

We aim to respond within three (3) business days. Approved refunds typically appear on your statement within 5–10 business days depending on your bank or card issuer.

Please contact us before filing a chargeback so we can help resolve the issue. Unresolved chargebacks may result in suspension of Services.

Refund requests: info@EzStore.live.